Ordering, Price And Making Payments.Orders can be placed on the website.

Payments can be made on the website.All personal details provided to LAVINELLA by You when ordering from the website are processed and sent over secure, SSL encrypted link.Please DO NOT disclose any credit card, bank or similar sensitive details by conventional email.

LAVINELLA accepts payment by Visa, Master Card and PayPal. Do not send cash by post.

Ordering On Line.To order online, enter the online store (http://www.lavinella.com).

Shipping.The order will be prepared as soon as possible after Lavinella has received the acceptance of Your order and confirmation of payment.Depending on the selected shipping option, the destination and the products availability, shipping time may vary from 2 to 14 business days. However, in any case we shall despatch Your order within 30 days, unless You agree to a different timescale. If the products You order are not available, then You have a right to a refund of any sums paid as soon as possible and within not more than 30 days of receipt of Your order. We may supply You with products of an equivalent quality and price, though we will warn You before we do this. We will confirm your order in writing, by email or by post (email is the preferable option).

Lavinella must have received full payment from Your credit card company before accepting the order.

Returns – Satisfaction Guaranteed! Despite all efforts and precautions Lavinella puts in picking and packing its product, if the product arrives in poor condition, or if the product is defective You must notify Lavinella within 14 days after receiving the product and Lavinella will replace the product for you.

Should You have any concerns regarding the shipping and return policy, or if You received the product in bad condition, contact Lavinella as soon as possible:

By Phone: 1.514.966.0682 between 9am and 5pm Standard Eastern Time from Monday to Friday.

Return shipping charges will only be refunded up to the price of "standard ground” shipping.

You can exchange any product You bought within7 days after receiving the product.