Returns – Satisfaction Guaranteed! Despite all efforts and precautions Lavinella puts in picking and packing its product, if the product arrives in poor condition, or if the product is defective You must notify Lavinella within 14 days after receiving the product and Lavinella will replace the product for you.
Should You have any concerns regarding the shipping and return policy, or if You received the product in bad condition, contact Lavinella as soon as possible:
By Phone: 1.514.966.0682 between 9am and 5pm Standard Eastern Time from Monday to Friday.
Return shipping charges will only be refunded up to the price of "standard ground” shipping.
You can exchange any product You bought within7 days after receiving the product.